Enterprise Social Media Management
Stronger bonds, stronger brands
Sprout Social’s all-in-one social management solution empowers enterprise businesses to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.
Streamline your social media efforts with a platform built for connection
Our all-in-one social marketing software drastically simplifies collaboration for large, cross-functional teams. Unify your social media management, analytics, and listening efforts within a single log-in.
Why so many enterprise businesses trust Sprout Social
Publishing calendar
All-in-one platform
Schedule posts, store assets, respond to messages, access customizable reports and use social listening across networks and profiles from a single log-in.
User-friendly interface
Sprout offers all the features you need—and none that you don’t—in an intuitive interface your team can implement and adopt quickly.
Seamless workflows
Features like Smart Inbox and tagging make it easy for teams to organize, assign and approve content across profiles, brands and locations.
Track record for customer success
Expect award-winning support from a team of real people dedicated to your success. No more painful customer service loops.
Strong partnerships & innovation
Sprout builds best-in-class technology you can rely on, and maintains strong network partnerships to keep pace with changes in the social landscape.
Sprout is the glue that holds our social media ecosystem together. It’s a global view of what’s happening across campus. I feel more in touch with what’s going on.
Tim Ciegleske
Director of Social Media, Marquette
Get more out of your social media efforts
Request a demo of Sprout’s Enterprise plan to experience our powerful, scalable solution. Includes everything from our Standard, Professional and Advanced plans, plus:
- 24/5 prioritized customer support
- Exclusive implementation and onboarding to get teams up-and-running quickly
- Advanced analytics to measure success across all social channels
- Premier consulting services
- Social listening to uncover emerging trends, brand influencers and competitive intel
- Employee advocacy solutions to amplify your brand’s organic reach
$89 per user/month (billed annually)
or $99 month-to-month
Start Your Free Trial
No credit card required
$149 per user/month (billed annually)
or $169 month-to-month
Start Your Free Trial
No credit card required
$249 per user/month (billed annually)
or $279 month-to-month
Start Your Free Trial
No credit card required
Social profiles Purchase additional profiles for a monthly charge of $25 per profile. | 5 social profiles | 10 social profiles | 10 social profiles | Customizable |
|---|---|---|---|---|
All-in-one social inbox Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place. | Included | Included | Included | Included |
| Publish, schedule, draft and queue posts | Included | Included | Included | Included |
| Included | Included | Included | Included | |
| Review management | Included | Included | Included | Included |
| Profiles, keywords and locations monitoring | Included | Included | Included | Included |
Tasking and social CRM tools Sprout’s social customer relationship management (CRM) tools provide contextual information such as conversation history, contact information and internal notes to help teams respond to customers quickly and personally. | Included | Included | Included | Included |
| Group, profile and post-level reporting | Included | Included | Included | Included |
| Paid promotion tools to boost Facebook posts | Included | Included | Included | Included |
| iOS and Android mobile apps | Included | Included | Included | Included |
| Social listening to uncover emerging trends, brand influencers and competitive intel | Premium add-on | Premium add-on | Premium add-on | Included |
| Employee advocacy solutions to amplify your brand’s organic reach | Premium add-on | Premium add-on | Premium add-on | Included |
| Competitive reports for Instagram, Facebook and Twitter | Not Included | Included | Included | Included |
| Incoming and outgoing message content tagging | Not Included | Included | Included | Included |
| Custom workflows for multiple approvers and steps | Not Included | Included | Included | Included |
Scheduling for optimal send times Boost content reach by an average of 60% with suggested times meant to promote more social engagement. | Not Included | Included | Included | Included |
Response rate and time analysis reports Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness. | Not Included | Included | Included | Included |
| Trend analysis for Twitter keywords and hashtags | Not Included | Included | Included | Included |
| Not Included | Included | Included | Included | |
Helpdesk, CRM and Social Commerce integrations. Integrate your Zendesk, Hubspot, Salesforce, Microsoft Dynamics 365, Facebook Shops or Shopify accounts with Sprout Social. Track and manage support issues, update contact information and drive more sales on social. | Not Included | Included | Included | Included |
Message Spike Alerts for increased message activity Get alerted when message volume is higher than usual with email and push notifications. | Not Included | Not Included | Included | Included |
Digital asset and content library Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management. | Not Included | Not Included | Included | Included |
Chatbots with automation tools Create, preview and manage chatbots for Twitter and Facebook private messages using Sprout’s Bot Builder. | Not Included | Not Included | Included | Included |
Saved and suggested replies Powered by a machine learning algorithm, Suggested replies recommends consistent answers to commonly asked questions. | Not Included | Not Included | Included | Included |
Inbox rule builder for automated actions Set up alerts and rules based on keywords, message types and profiles to automatically tag and complete messages in the Smart Inbox. | Not Included | Not Included | Included | Included |
Custom Link Tracking Seamlessly append tracking codes to links posted in Sprout to identify your social traffic into Google Analytics. | Not Included | Not Included | Included | Included |
Twitter surveys to define CSAT or NPS Gather customer feedback to get CSAT (customer satisfaction scores) and NPS (net promoter score) with Twitter Feedback Surveys. | Not Included | Not Included | Included | Included |
| 24/5 prioritized customer support | Not Included | Not Included | Not Included | Included |
| Exclusive implementation and onboarding to get teams up-and-running quickly | Not Included | Not Included | Not Included | Included |
| Advanced analytics to measure success across all social channels | Not Included | Not Included | Not Included | Included |
| Premier consulting services | Not Included | Not Included | Not Included | Included |